Working with your customers

Acceptance within Flexitricity's Channel Partner programme will provide access to training and a range of support materials that will enable you to fully qualify opportunities in readiness for Flexitricity implementation.

Flexitricity - Working with your customers

1. Appraisal

Flexitricity conducts a detailed appraisal of the client’s assets and electricity consumption patterns. By gathering technical data, performing site visits and (where necessary) speaking to the distribution network operator, Flexitricity determines how a client’s organisation can get the most out of its energy consuming or generating assets.

A well-informed business decision is the goal of this process – providing clients with the facts that are needed to decide which sites should progress.  Challenges can arise from electricity distribution networks and with on-site logistics.  This is why the business benefit must be quantified early in order to maintain momentum.

2. Implementation

Getting the client’s equipment connected and commissioned is key to accessing new revenues. At this stage, Flexitricity galvanises the efforts of the client’s preferred contractors, managerial staff, on-site teams and third-party service providers to navigate the implementation stages.  Flexitricity also provides a customised ‘outstation’ for each site.

It is the momentum that results from the appraisal stage that keeps programmes on track. Flexitricity has wide experience of the challenges which arise during implementation, and assists all stakeholders in getting sites connected to the Flexitricity smart grid quickly. 

3. Operations

Once a site is connected, Flexitricity’s smart grid remotely monitors the client’s equipment in real time – checking the health of generators and loads and appraising the site’s capability to provide reserve energy to National Grid.

The system is fully automated – Flexitricity’s smart grid control centre is fully manned with experienced engineers who are available to deal with events, exceptions or queries. Flexitricity understands that core business processes must always be protected, so the system works only within pre-agreed limits.  The site always retains ultimate control: the client’s on-site team always has the facility to withdraw the equipment from the Flexitricity smart grid if required.

4. Settlement

Every month, Flexitricity audits the revenue received from National Grid and pays the client .  The majority of the revenue comes from availability payments, paid for the capacity connected regardless of the number of times that it is actually used.  When National Grid calls for generation to run or loads to turn down, further revenue is generated.

5. Tender cycles

The market price for STOR has consistently been substantially higher than the cost of operating energy generating or consuming equipment, even without considering the regular income which is paid regardless of how much equipment is run.  Regular tender rounds ensure that changes in market conditions can be incorporated into future prices.  Flexitricity conducts detailed market analysis in advance of each tender round to ensure that each asset type achieves the best net return, within the constraints of normal site operations.

6. Expansion

Flexitricity constantly looks for new ways to increase revenue to clients, by developing new products and systems. By working in partnership with clients, Flexitricity ensures it is in all parties’ interests to maximise the revenue obtained by existing sites, and widen the range of equipment able to participate in the Flexitricity smart grid.

 
 
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